Privacy Policy

Privacy Policy – Kilimanjaro Transpo Inc.

Effective Date: 2024-12-31

At Kilimanjaro Transpo Inc., we respect and are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect the following types of personal information when you interact with our services:

Contact Information: Name, email address, phone number, and mailing address.
Payment Information: Credit or debit card details and billing address (processed securely via third-party payment gateways, mainly stripe.com).
Booking Details: Travel itineraries, preferences, and ticket purchase history.
Device Information: IP address, browser type, operating system, and other technical details to enhance user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Booking and Payments: To process reservations, accept payments, and confirm bookings.
Customer Service: To communicate about your bookings, cancellations, or inquiries.
Marketing and Promotions: To send you offers, updates, and promotional materials (with your consent).
Compliance and Security: To comply with legal requirements and ensure the safety of our passengers and systems.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

Service Providers: Third-party vendors for payment processing, email communication, and website maintenance.
Law Enforcement or Regulatory Authorities: When required by law or to protect our legal rights.
Affiliates: Companies under Kilimanjaro Transpo Inc. for business operations and services.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

5. Your Rights

As a resident of Ontario or Quebec, you have the right to:

Access Your Information: Request a copy of the personal data we hold about you.
Correct Your Information: Update any inaccuracies in your data.
Withdraw Consent: Opt-out of marketing communications at any time.
Delete Your Information: Request deletion of your personal data, subject to legal requirements.

To exercise these rights, contact us at info@ktranspo.ca.

6. Data Security

We implement robust security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.

7. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can adjust your browser settings to decline cookies, but this may impact your ability to use certain features of our website.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Effective Date” updated accordingly.

9. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at:

Kilimanjaro Transpo Inc.
Email: info@ktranspo.ca
Phone: (613)415-9405
Address: Ottawa, Ontario, Canada